Hours of Operation
● The office of Susan Landers, MD is open Monday-Friday 9 am-5 pm EST.
● We close for all government observed holidays.

These policies and procedures apply to all Susan Landers, MD Products and Services.
Billing Address
● Billing address must be the same as the shipping address. Due to credit
card procedures, we cannot ship to a different address than we bill to.

Returns & Subscription Cancellations

● 100% money back guarantee covers the price of the product only. 100%
money back guarantee does not cover shipping and handling fee due to
the fact that the customer made the decision to try the product, therefore
the customer accepts to pay the fee to ship the product.

● Customers must contact our support department for a RMA (Return
Authorization Number). This number must be displayed on the outside of
all return packages. Returned packages without RMA numbers will not be
accepted.

● Once a return is received or a valid refund request submitted, the refund
process will take no more than 30 days. All refunds will be either returned
to the original credit card OR- mailed in check form to the billing name and
address. International orders that will be refunded back to the original
credit card, and PayPal orders will be credited back to the PayPal account.

● You have SIXTY (60) Days from the date of the original purchase to return
the product to receive your refund. Any return received after the SIXTY (60)
DAY time limit will not be processed.

● FOR SUBSCRIPTIONS BASED PRODUCTS ONLY:
Monthly Subscriptions: You have THIRTY (30) Days from the date of the original
purchase to request a refund for your any monthly subscription. Any refund request
after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time
after the initial THIRTY (30) Days has passed.

● Excessive returns will not be accepted. Refunds will not be given to any
one customer for one specific product more than twice. There is an
unlimited amount of orders that a customer can place for one specific
product, but the money back guarantee is void after a customer has used
it for one specific product more than twice.

● Shipping of the product from Susan Landers, MD to your door will not be
refunded. Shipping of the product to Susan Landers, MD Refund
Department will not be compensated.

● To ensure that your product is not lost or damaged, we strongly
recommend sending the product certified mail with a tracking number. If
we do not receive the product back and the customer does not have proof
that the product was returned we cannot issue a refund.

● Valid proof of returning a product includes: delivery confirmation or
signature required via USPS. If the customer has delivery confirmation or
signature required, then a full refund will be issued.

● Due to loss or missing or slow mail, we will honor any package that is
postmarked for up to one year after the purchase of the product.
Terms of Subscription Renewal

Monthly subscriptions automatically renew each month at the stated retail price until
the subscription buyer notifies the company that they wish to cancel. Please refer to
Returns & Subscription Cancellations section of the Terms of Service page.

Additional Exceptions
Susan Landers, MD may, but is under no obligation to, honor requests for refunds for
the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do
not receive a delivery e-mail from us. Depending on the price of the product, Susan
Landers, MD may require you to first submit proof that you have submitted a report to
the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product.
Susan Landers, MD recommends that you contact the support team for your browser
provider, as Susan Landers, MD ensures that our products can be downloaded with all
major browsers, and this problem usually arises from a customer’s issue with either
their browser, firewall, or network;

Irreparable defects with the products: Although all the products are thoroughly tested
before release, unexpected errors may occur. This reason should be submitted to our
Support Team for its approval of your refund request;

Personal Checks
● All checks are held for 10 business days. Orders placed with a check will
be held for 10 business days. Once 10 business days is complete, the
order will be released and shipped.
● All returned checks will be charged a $25 USD return check fee.
● Counter checks will not be accepted.
● Checks and money orders must be sent in US funds.

Customer Service:
If you have questions or comments regarding Susan Landers, MD products, please
email support at susan@susanlandersmd.com or call 512-695-8526.

Additional Exceptions

Susan Landers, MD may, but is under no obligation to, honor requests for refunds for
the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do
not receive a delivery e-mail from us. Depending on the price of the product,
https://susanlandersmd.com may require you to first submit proof that you have
submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product.
https://susanlandersmd.com recommends that you contact the team for your browser
provider, as https://susanlandersmd.com ensures that our software can be downloaded
with all major browsers, and this problem usually arises from a customer’s issue with
either their browser, firewall, or network;

Irreparable defects with the software: Although all the products are thoroughly tested
before release, unexpected errors may occur. This reason should be submitted to our

Support Team for its approval of your refund request;

Product not-as-described: A request based on this reason is addressed on a
case-by-case basis and subject to our approval. To prevent this kind of claim from
arising, every customer is encouraged to check free samples (in the form of video
overviews, demo links, product samples, screen shots) of each type of the product
offered before making a purchase.